Garnett is an organisation that believes in redefining professionalism at all levels of customer interaction and service. It is to this extent that it is able to provide and focus on all aspects of the customer experience in the service arena.
Garnett provides six main offerings in the service market
- Frontline Etiquette training
- Telephone user training
- Resource Management
- Customer survey feedback
- Call Centre agent and supervisor training
- Set-up and call centre planning
The South African market is a hit and run market, where the customer is wined and dined in the beginning, he receives the necessary support but is left to his own devices thereafter.
Garnett recognizes this to be a huge problem that is experienced by most companies, and therefore make it their objective to address this.