Our company has also recognised the value of placing professional resources with our clients as well as the need to manage the applicants who have been successfully placed with the right company. Garnett also offers excellent payroll facilities to our applicants, which includes the most up to date tax consultant's services, as well as access to one of the top labour lawyers who will assist us with any disputes within the labour regulations and laws.
CALL CENTRE SET-UP AND PLANNING
The planning and set-up of call centres is a service provided by one of our associate companies. This service is essential for any company who is moving into the call centre business for the first time and requires expert guidance in the following areas. A company with an existing call centre may be seeking advice on how best to set-up their call centre for optimum use of the equipment and software. The company may need to be directed in the correct and efficient ways of routing calls, and therefore could definitely use the expertise of this company.
OUTSOURCING OF CALL CENTRE REPORTS AND MANAGEMENT
Another important service that Garnett offers is the generation of reports from the call centre, and an explanation of these reports. We offer recommendations regarding these reports and will advise either the call centre manager or supervisor of processes that should be implemented to improve customer service levels.
OUTSOURCING THE MANAGING OF THE TELEPHONE MANAGEMENT SYSTEM
Garnett will take control of the Telephone Management Systems and generate reports, either remotely or onsite. We recommend remote access. Our consultants report back to management and discuss reports and solutions to improve call costs and other cost effective solutions.
SET UP OF HELP DESK TO ASSIST STAFF WITH QUERIES
Garnett can operate a help desk for assisting staff with telephone problems, i.e. voice mail not set up correctly, PIN number issues, locking or unlocking of telephones, telephone operational issues and fault reporting.
Garnett can offer the services of video conference; we have access to a facility in Centurion and the Midrand area. Businesses today cannot afford the rising cost of airfares and accommodation, a meeting or interview could prove very costly when traveling either abroad or locally. Many hours are wasted when traveling distances for a one hour meeting for instance, with a 2 hour pre flight wait at the airports Domestic 2 hour flight, travel to and from airport, 2 hour Domestic flight back home. A one hour meeting ends up being a 12 hour time consuming mission, costing huge amounts of money. Many large organizations are now turning to video conference to conduct meetings, interview potential employees not to mention disciplinary hearings. Let us advise you of the benefits when utilizing the video conference facilities and our friendly facilitators, and we can offer a range of refreshments. Give us a call.
GARNETT'S 'TELUS' FEEDBACK SYSTEM
The buzz words in South African business today are: